Mobile Banking Security Recommendations

 

 

Purpose

 

The Information Security Department of Hampton Road Bankshares (Bank of Hampton Roads, Gateway Bank and Shore Bank), hereafter referred to as “Bank”,  has developed these IT security recommendations for mobile banking customers of the Bank for Mobile Online Banking transactions, to include viewing/printing account balance, performing transfers or bill pay transactions, viewing/printing transaction history, viewing/printing Bank statements, etc., which sets forth guidelines for appropriate administrative, technical, and physical safeguards over sensitive transactions with the Bank.

 

Scope

 

These recommendations are recommended reading for customers utilizing mobile online banking.

 

Recommendations

 

(please note these are best practice RECOMMENDATIONS and are not intended to replace other measures to prevent fraud, nor are these all-inclusive for all types of customers. Following these measures does not guarantee the customer will not be defrauded, nor does the Bank assume liability if the customer is defrauded even after following these measures):